Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to TapestryHaven.store.

At TapestryHaven, we believe every tapestry should bring wonder, beauty, and inspiration into your living space. Our mission is to provide decorative wall art that transforms ordinary rooms into magical realms, enchanted libraries, mystical forests, and dreamlike sanctuaries.

Your satisfaction is important to us. This Return & Refund Policy explains your rights, responsibilities, and the procedures related to returns, refunds, exchanges, damaged items, shipping issues, and other situations that may arise after placing an order through TapestryHaven.store.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. Our Satisfaction Promise

We strive to ensure that every order arrives in excellent condition and meets the expectations of our customers.

If for any reason you are not completely satisfied with your purchase, you may be eligible for a return, replacement, store credit, or refund under the conditions described below.

We encourage customers to contact us before initiating chargebacks, disputes, or claims through payment providers so that we can work together toward a fair and satisfactory resolution.

2. Return Eligibility

Customers may request a return within thirty (30) calendar days from the date the order is delivered.

To qualify for a return, the item should generally meet the following conditions:

The item was purchased directly from TapestryHaven.store.
The return request is submitted within 30 days of delivery.
The product remains in its original condition.
The product shows no signs of intentional misuse or abuse.
The product includes original packaging whenever possible.

Returns submitted after the 30-day return period may not be eligible for a refund or replacement.

3. Free Return Program

TapestryHaven proudly offers free returns on eligible orders.

If your return request is approved, we will provide instructions regarding the return process.

Depending on your location and the nature of the return, we may:

Provide a prepaid return label.
Arrange an alternative return method.
Approve a return without requiring the product to be shipped back.
Offer a replacement shipment instead of a return.

The return method may vary according to product type, destination country, shipping costs, and other operational considerations.

4. Refund Eligibility

Customers may be eligible for a full or partial refund under the following circumstances:

Damaged Products

If an item arrives damaged, torn, defective, misprinted, stained, or otherwise unusable, please contact us within 7 days of delivery.

Supporting photographs may be required.

After verification, we may offer:

Full refund
Free replacement
Partial refund
Store credit

Incorrect Items

If you receive a product different from what was ordered, please notify us as soon as possible.

Upon confirmation, we may provide:

Replacement shipment
Full refund
Alternative solution agreed upon by both parties

Lost Packages

A package may be considered lost when:

Tracking has stopped updating for an extended period.
The carrier confirms loss.
The package has not arrived within a reasonable timeframe after the estimated delivery window.

If a shipment is confirmed lost, we may provide:

Full refund
Replacement shipment

Manufacturing Defects

Products that contain manufacturing defects may qualify for a replacement or refund.

Examples include:

Printing defects
Significant color abnormalities
Fabric defects
Major stitching issues
Structural flaws affecting usability

Normal variations resulting from handmade production processes or monitor display differences do not automatically qualify as manufacturing defects.

5. Non-Returnable Situations

The following situations may not qualify for refunds or returns:

Damage caused by misuse.
Damage caused by improper washing or care.
Accidental damage after delivery.
Requests submitted outside the return window.
Products altered by the customer.
Minor color variations due to monitor settings.
Minor measurement variations within reasonable manufacturing tolerances.
Products purchased through unauthorized third parties.

6. Customized and Personalized Products

Custom-made or personalized items may not be eligible for standard returns.

Because customized products are produced according to customer specifications, they may only qualify for refunds or replacements when:

Arriving damaged.
Containing production errors.
Not matching approved customization details.

Each customization request will be reviewed individually.

7. Return Request Process

To request a return or refund, please contact our support team.

Please include:

Full name
Order number
Email address used during checkout
Description of the issue
Clear photographs when applicable

Contact Information:

TapestryHaven.store

Email: support@TapestryHaven.store

Phone: (613) 567-1487

Address:

96 Rue de l'Albatros

Québec, QC G2A 4E8

Canada

Incomplete requests may require additional information before review.

8. Inspection and Review

Once your request is received, our team will review the information provided.

Additional photographs, documentation, or order verification may be requested.

Most requests are reviewed within several business days.

Approval or denial of a claim is determined based on:

Product condition
Supporting evidence
Order history
Shipping records
Applicable laws and regulations

9. Refund Method

Approved refunds are generally issued to the original payment method used during checkout.

Depending on your payment provider, processing times may vary.

Refund processing may take:

Several business days for credit cards
Several business days for PayPal
Additional time depending on banking institutions

We are not responsible for delays caused by banks, payment processors, or third-party financial institutions.

10. Partial Refunds

In certain situations, partial refunds may be issued.

Examples include:

Items returned with missing components
Items showing signs of use
Customer-preferred settlement agreements
Minor issues not affecting product functionality

The amount of any partial refund will be determined at our sole discretion based on the circumstances involved.

11. Exchanges

When appropriate, we may offer product exchanges instead of refunds.

Exchange eligibility may depend on:

Product availability
Inventory levels
Shipping destination
Nature of the issue

If the original product is unavailable, a comparable replacement may be offered.

12. Refused Deliveries

If a customer refuses delivery without prior authorization, additional costs may be incurred.

Refunds may be reduced by:

Return shipping expenses
Carrier fees
Handling charges

Each case will be reviewed individually.

13. Chargebacks and Payment Disputes

We encourage customers to contact us before filing disputes through banks or payment providers.

Most issues can be resolved quickly through direct communication.

Initiating a chargeback does not automatically entitle a customer to a refund and may delay the resolution process.

14. Limitation of Liability

To the fullest extent permitted by applicable law, TapestryHaven shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products or services.

Our maximum liability shall not exceed the purchase price paid for the affected product.