Shipping Policy

Last Updated: June 2026

Welcome to TapestryHaven.store.

At TapestryHaven, every order begins a journey from our fulfillment network to your doorstep. Whether you are decorating an enchanted reading nook, transforming a bedroom into a magical realm, or creating a mystical atmosphere inspired by ancient libraries and fantasy worlds, we are committed to delivering your tapestry safely and efficiently.

This Shipping Policy explains how we process, prepare, ship, and deliver orders purchased through TapestryHaven.store.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Worldwide Shipping

TapestryHaven proudly offers worldwide shipping.

We currently ship to customers across many countries and regions around the world.

Our goal is to make fantasy-inspired décor accessible regardless of location.

Shipping availability may vary due to:

• Local regulations

• Carrier limitations

• International restrictions

• Geopolitical circumstances

• Customs requirements

Certain remote areas may require additional delivery time.

2. Free Shipping

We proudly offer FREE SHIPPING on all eligible orders worldwide.

No minimum purchase is required unless otherwise stated during promotional campaigns.

Free shipping applies to most destinations supported by our logistics partners.

From time to time, promotional shipping upgrades may be offered at our discretion.

3. Order Processing Time

All orders require processing before shipment.

Typical processing time:

1–3 Business Days

During busy periods, processing may require additional time.

Examples include:

• Holidays

• Seasonal promotions

• New product launches

• High order volumes

• Inventory replenishment periods

Business days do not include:

• Saturdays

• Sundays

• Public holidays

Orders are processed in the order they are received.

4. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

Standard Worldwide Shipping:

7–10 Business Days

Actual delivery times may vary depending on:

• Destination country

• Customs inspections

• Local carrier performance

• Weather conditions

• Transportation disruptions

• Peak shipping seasons

Delivery estimates are provided as guidelines and are not guaranteed delivery commitments.

5. Shipping Confirmation

Once an order has been shipped, customers will receive a shipping confirmation email.

This email may include:

• Order information

• Tracking details

• Shipping carrier information

• Delivery updates when available

Customers should ensure their email address is entered correctly during checkout.

6. Tracking Information

Most shipments include tracking services.

Tracking updates may require several days to appear after shipment.

Depending on destination country and local carrier systems:

• Tracking may update frequently.

• Tracking may update intermittently.

• Tracking may temporarily pause during customs processing.

Tracking delays do not necessarily indicate a lost shipment.

Customers are encouraged to allow reasonable time for updates before contacting support.

7. Customs, Duties, and Taxes

International orders may be subject to:

• Import duties

• Customs fees

• Value-added taxes

• Government assessments

• Local administrative charges

Such fees are determined by local authorities and are generally outside our control.

Customers are responsible for complying with their local import regulations.

Failure to pay required customs fees may result in delays, returns, or abandoned shipments.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please verify:

• Recipient name

• Street address

• Apartment number

• Postal code

• Country

• Phone number

TapestryHaven is not responsible for delays or delivery failures caused by inaccurate information supplied by customers.

If an address error is discovered, please contact us immediately.

Address changes may not be possible after shipment has been dispatched.

9. Failed Deliveries

A shipment may be considered failed if:

• Delivery attempts are unsuccessful.

• Recipient cannot be reached.

• Address is invalid.

• Package is refused.

• Customs requirements are not fulfilled.

Additional shipping charges may apply if reshipment becomes necessary.

Each case will be reviewed individually.

10. Lost Packages

A package may be considered lost if:

• Tracking indicates loss by the carrier.

• The shipment remains undelivered well beyond normal delivery estimates.

• Carrier investigations confirm non-delivery.

If a package is confirmed lost, we may provide:

• Replacement shipment

• Full refund

• Alternative resolution

Supporting information may be required during investigation.

11. Damaged Packages

If your package arrives visibly damaged, we recommend:

• Taking photographs immediately.

• Retaining packaging materials.

• Contacting us promptly.

Photographic evidence helps us investigate shipping claims and provide assistance.

Depending on circumstances, eligible customers may receive:

• Replacement products

• Partial refund

• Full refund

12. Split Shipments

Some orders containing multiple products may arrive in separate shipments.

This may occur due to:

• Inventory availability

• Warehouse locations

• Product size differences

• Packaging requirements

Customers may receive multiple tracking numbers for a single order.

Separate deliveries should not be interpreted as missing items.

13. Delivery Delays Beyond Our Control

Certain events may impact shipping timelines.

Examples include:

• Severe weather

• Natural disasters

• Customs inspections

• Labor strikes

• Transportation disruptions

• Border restrictions

• Public emergencies

• Global supply chain interruptions

While we strive to minimize delays, such circumstances are outside our direct control.

14. Refused Shipments

If a customer refuses delivery without prior authorization, associated costs may be deducted from any applicable refund.

These costs may include:

• Return shipping expenses

• Carrier handling fees

• Customs processing charges

Each situation will be evaluated individually.

15. Risk of Loss

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided at checkout.

Customers are encouraged to arrange secure delivery locations whenever possible.

16. Shipping Restrictions

We reserve the right to refuse shipment to locations where:

• Delivery service is unavailable.

• Shipping risk is excessive.

• Regulatory restrictions apply.

• Local laws prohibit importation.

If an order cannot be fulfilled, affected customers will be contacted regarding available options.

17. Contact Us

For questions regarding shipping, tracking, delivery, or logistics, please contact us.

TapestryHaven.store

96 Rue de l'Albatros

Québec, QC G2A 4E8

Canada

Email: support@TapestryHaven.store

Phone: (613) 567-1487

Our support team is always ready to help guide your order safely through its journey from our enchanted collection to your home.